At ACCO Brands Brasil, I handle around 210 ServiceNow tickets per month on the IT Business Services service desk, resolving Tier 1 incidents and provisioning users in ERP and internal business systems within SLA targets.
I also take part in ERP process implementation by mapping business rules and system screens, and design service request processes from the request form through the procedure and team responsibilities. I write technical documentation and conduct Segregation of Duties access reviews to support compliance.
Previously, as an Infrastructure and Security Intern at ACCO Brands Brasil, I handled user provisioning and system access. At Finch, I configured a digital notary platform for legal filing documents and helped create debt collection processes and products.
