Open to opportunities

Marla González

@marlagonzlez

Message

People-first programme and service leader in gender and LGBTQ+ inclusion, with UN and government impact.

Mexico

Message

What I'm looking for

I’m looking for a leadership role where I can build client-centered service delivery, strengthen policies and referral pathways, and coordinate across institutions—turning operational data into clear, accountable action under sensitive, high-impact conditions.

I’m a service-oriented leader with 8+ years across UNDP, UN Women, and government, focused on direct client service, cross-institutional coordination, and program administration. I’m at my best supporting individuals in complex, sensitive, and high-pressure situations—bringing discretion, empathy, and sound judgment into every interaction.

As Deputy Director for Sexual Diversity & Gender Inclusion Services, I lead client-facing delivery across specialized units, supervise case quality and protocol compliance, and ensure alignment with victim-centered standards and current legal frameworks. I also led the technical review and update of sexual harassment and abuse response protocols, and designed a cross-institutional coordination protocol to close service gaps and streamline referrals.

Previously at UN Women Mexico, I operated at the center of problem-solving—identifying administrative and financial bottlenecks, streamlining 800+ interdepartmental tasks into a first-ever internal service desk, and presenting quarterly progress reports that translate operational data into strategic recommendations. I also supported resource mobilization across Latin America, co-designing and securing a 3-country regional project with an initial investment of USD $300,000.

At UNDP Mexico, I led travel and logistics for multiple UN system agencies, enforced UN travel policies in a multi-agency environment, and recovered MXN $500,000 in outstanding payments. Earlier, I coordinated national programs, managed mission logistics for field deployments, served as a Gender and LGBTQ+ institutional focal point, and delivered 100+ workshops on socioemotional skills, inclusive leadership, and conflict resolution.

Experience

Work history, roles, and key accomplishments

Deputy Director, Gender Inclusion

Secretaría de Gobierno, Ciudad de México

Sep 2025 - Apr 2026 (7 months)

Led client-facing service delivery across specialized units for LGBTQ+ individuals, overseeing 400+ monthly service interactions and ensuring victim-centered protocol compliance. Updated sexual harassment and abuse response protocols and designed cross-institutional referral coordination with civil society and public agencies.

Client Service Delivery Case Management Compliance Sexual Harassment Response Protocols Stakeholder Management training coordination High Pressure Decision Making

Programme Management Associate

UN Women Mexico

Jan 2024 - Aug 2025 (1 year 7 months)

Provided operational and problem-solving support to identify and resolve administrative and financial bottlenecks slowing program execution. Streamlined interdepartmental tasks into an internal service desk, supported embassy/government coordination, and contributed to resource mobilization and monitoring.

Service Desk Design Interdepartmental Workflow Mapping Stakeholder Relationship Management Embassy And Government Coordination Resource Mobilization Civil Society Mapping Monitoring Early Warning Reporting

Programme & Project Support (3 roles)

UNDP Mexico

Oct 2019 - Dec 2023 (4 years 2 months)

Administered and coordinated operational delivery of national programs, managing budgets, donor financial reporting, and institutional relationships in compliance with UN policies. Coordinated field mission logistics and high-level events, served as a Gender and LGBTQ+ institutional focal point, and supported recruitment and selection processes with equity and diversity criteria.

Program Administration Budget Administration Donor Reporting Compliance Policies Results Presentations Gender And LGBTQ+ Focal Point Recruitment And Selection

Travel Unit Lead

UNDP Mexico

Mar 2019 - Sep 2019 (6 months)

Managed travel and logistics services for UNDP Mexico and multiple UN system agencies, including travel documentation, visas, flight arrangements, and official invitations. Served as the primary liaison for urgent travel disruptions and ensured UN travel policy compliance while recovering outstanding payments owed to the travel agency.

Travel Documentation Visa Processing Travel Arrangements Invitations Policy Compliance

Operations Coordinator & Facilitator

AIVH — Asociación Internacional por los Valores Humanos

Jan 2017 - Jan 2018 (1 year)

Delivered workshops on socioemotional skills, inclusive leadership, and conflict resolution for youth and adults in public schools. Coordinated a 180-student residential leadership program, training peer facilitators and managing logistics over a three-month timeline.

Workshop Facilitation Conflict Resolution Program Coordination Training Delivery