Marko Ivanovic

Act as the link between business units and external IT service providers on IT projects for the German-speaking region. Plan and coordinate IT projects and sub-projects, including budget, milestones, deliverables and timelines.

Ran 15 client projects in parallel, aligning auditors, data specialists and vendor outreach on priorities and timelines; recovered more than €1,000,000 for clients. Coordinated data extraction and conversion from client ERP systems and defined requirements for a new client portal.

Managed 20+ SaaS implementations for enterprise procurement clients, including integrations with client ERP systems; about €2,000,000 in total project value and 85%+ customer satisfaction. Set scope, plans, roles and responsibilities at kick-off and handled escalations through delivery.

Coordinated the transfer of 150+ suppliers from Bosch Germany to the Belgrade plant, aligning timelines, compliance and communication between German and Serbian teams. Managed about 20 concurrent supply chain projects with more than €120,000 in savings.

Ran stakeholder interviews and wrote user stories and business and technical documentation for digital payments, Open Banking and Digital Identity projects. Maintained and prioritised the product backlog with the development team.

Master's degree in Production and Service Management from the Faculty of Organizational Sciences, University of Belgrade, completed in 2019.

Bachelor's degree in Operations Management from the Faculty of Organizational Sciences, University of Belgrade, completed in 2018.

Holds the Project Management Professional (PMP) certification from the Project Management Institute.