Open to opportunities

mark nhlapo

@marknhlapo

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Experienced Team Leader in financial services with a focus on client support.

Zimbabwe

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What I'm looking for

I am looking for opportunities that allow me to grow in the financial services industry while pursuing my entrepreneurial aspirations.

I am Mongezi Mark Nhlapo, a dedicated Team Leader at Investec with over a year of experience in leading a global client center. My journey in the financial services industry spans four years, where I have honed my skills in providing exceptional service across various financial products, including local and international payments, foreign currency, and fraud prevention. My postgraduate degree in business management complements my strong communication and teamwork skills, enabling me to effectively lead and motivate my team while collaborating with stakeholders.

In my current role, I articulate the strategic vision of the company and prioritize client experience as our key differentiator. I focus on mentoring and coaching team members, empowering them to excel in their roles. My commitment to exceeding client expectations fosters long-term relationships and drives overall success. I am always eager to learn, adapt, and re-strategize in any environment, which I believe is essential for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Team Leader GCSC

Current

Investec

Feb 2023 - Present (2 years 8 months)

Articulated the strategic vision of the company and led the global client center to achieve this vision. Focused on mentoring and coaching team members, empowering them to excel in their roles and ensuring the team exceeded promises to clients.

Team Leadership Client Experience Mentoring Coaching Relationship Management Stakeholder Engagement Problem Solving Communication

Client Support Consultant

Investec

Mar 2019 - Feb 2023 (3 years 11 months)

Provided exceptional telephonic service across Investec’s financial products, adhering to client service principles. Utilized strong relationship management and communication skills to deliver a bespoke client experience.

Client Services Financial Products Relationship Management Communication Skills Client Experience Self Motivation Problem Solving Active Listening Customer Service

Education

Degrees, certifications, and relevant coursework

North-West University

Bachelor of Commerce, Economics and International Trade

Activities and societies: Completed Core Modules: Micro-Economis, Macro-Economics,International Trade,Public Economics, Monetary Economics,Econometrics,Business Management 1

Obtained a Bachelor of Commerce degree with a specialization in Economics and International Trade. Core modules included Micro-Economics, Macro-Economics, International Trade, Public Economics, Monetary Economics, Econometrics, and Business Management.

Regenesys Business School

Postgraduate Diploma, Business Management

Activities and societies: Completed Core Modules: Advance Project Management, Economics, Advanced Human Resource Management, Organisational Strategy, Planning and Management, Advanced Operations Management, Financial Management and Management account

Completed a Postgraduate Diploma in Business Management, focusing on core modules such as Advanced Project Management, Economics, Advanced Human Resource Management, and Organizational Strategy. Gained expertise in Financial Management, Management Accounting, and Advanced Operations Management.