Open to opportunities

Mark Mazhero

@markmazhero

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HRIS and workforce data specialist driving compliance, system optimization, and stakeholder enablement.

Canada

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What I'm looking for

I seek roles where I can optimize HR/payroll systems, ensure compliance and audit readiness, deliver stakeholder training, and drive data-informed process improvements.

I am an HRIS and workforce data specialist with hands-on experience in HR/payroll system configuration, compliance, and audit readiness. At ADP Canada I conducted HRIS and workforce data analysis, partnered with clients to align systems with legal and privacy frameworks, and delivered training and stakeholder workshops.

My background includes operational roles where I managed real-time data and case tracking in CRMs, identified workflow trends, and acted as a liaison across teams to strengthen client relationships and streamline processes. I have experience training new employees, improving reporting accuracy, and producing insights that reduced repeat issues.

I bring a detail-oriented, compliance-first approach to system implementations and operational improvements, combining analytical rigor with practical training and cross-functional collaboration to ensure systems are accurate, audit-ready, and user-friendly.

Experience

Work history, roles, and key accomplishments

Time Labour Management Consultant

ADP Canada

Oct 2022 - Jul 2024 (1 year 9 months)

Conducted HRIS and workforce data analysis to ensure accuracy and audit readiness, configured HR/payroll systems for compliance, and delivered training workshops to improve reporting and processes.

HRIS Data Analysis Compliance Training Delivery Stakeholder Management Reporting Process Improvement

Dispatcher

i24 Call Management Solutions

May 2018 - Oct 2022 (4 years 5 months)

Managed real-time data and case tracking in CRM systems, identified workflow trends to mitigate risks, and acted as liaison to strengthen client relationships and operational continuity.

CRM Case Management Data Tracking Client Relations

Technical Support Representative

Shaw Communications

Jan 2018 - May 2018 (4 months)

Supported customer onboarding and maintained compliance-focused documentation and reporting to ensure service quality and regulatory adherence.

Customer Onboarding Technical Support Compliance Reporting Documentation Troubleshooting

Technical Support Agent

Telus Communications

Feb 2013 - Jul 2017 (4 years 5 months)

Trained new employees on compliance and system processes, delivered real-time analysis of service issues, and contributed insights that reduced repeat cases.

Technical Support Training Compliance