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Mark Coutinho

@markcoutinho

Product Owner at Concirrus who raised document extraction accuracy to 98% and cut policy generation turnaround time by 95%.

United Kingdom
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At Concirrus, I owned product strategy, roadmaps, and delivery for AI-powered underwriting and document intelligence platforms. I helped improve document extraction accuracy from 70% to 98% through taxonomy optimisation, experimentation, and collaboration with ML and Software Engineers.

I designed taxonomies and extraction frameworks using 300+ real-world insurance documents, and owned automated generation of 1,000+ insurance policy documents. Translating underwriting rules into detailed requirements helped reduce manual turnaround time by 95%, while automated validation workflows reduced manual review effort by 80%.

At Holland and Barrett, I delivered CMS features for B2B wellness campaigns and supported 10+ campaign launches. Earlier, as a Software Project Engineer at Wipro Limited, I performed 100+ patch installations in UAT and led a transition to automated testing that cut test execution time and closed CI/CD process gaps.

Experience

Work history, roles, and key accomplishments

Wipro Limited logoWL

Software Project Engineer

May 2022 - May 2023 (1 year)

Performed 100+ patch installations in UAT, conducting functional checks to ensure application stability. Led the transition from manual to automated testing, implementing a scalable framework that cut test execution time and closed process gaps in CI/CD workflows.

Education

Degrees, certifications, and relevant coursework

The University of Manchester logoTM

The University of Manchester

MSc, Management and Information Systems

2023 - 2024

Grade: Merit

Activities and societies: Awarded the Manchester Humanities International Excellence Scholarship, recognising outstanding academic achievement among the top 10% of applicants.

MSc in Management and Information Systems, awarded with Merit. Modules included ICT in Practice, International Management, and Issues in Management of Information Systems.

ST

St. Francis Institute of Technology

Bachelor's, Computer Engineering

2018 - 2022

Grade: 8.04

Activities and societies: Achieved 2nd place in the Beta Level of CodeXpress 3.0, hosted by Codex.

Bachelor's in Computer Engineering with a GPA of 8.04. Modules included Maths, Physics, DBMS, Object Oriented Programming, Project Management, Data Structures, Linux, and Web Development.

Tech stack

Software and tools used professionally

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