Looking for a job

Marina Aguilar

@marinaaguilar

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I lead retail operations, customer service teams, and international export logistics from end to end.

Ecuador

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What I'm looking for

I'm looking for an operations, retail, customer service, or logistics role where I can lead teams, improve day-to-day processes, and deliver a strong client experience in a bilingual environment.

I've led retail operations at DE JANEIRO in Midtown New York, owning store opening and closing procedures, inventory control, presentation standards, and customer experience.

I recruited, trained, and mentored staff to independently run the sales floor, drawing on more than 15 years across store management, customer service, and operations.

At D'Fino Aroma y Sabor, Defiasa S.A., I coordinated cocoa export shipments, quality inspections, container allocation, carrier schedules, documentation, supplier payments, and cargo receipt at port.

My earlier work at Orbistel progressed from Call Center Agent to Quality Assurance Supervisor, where I maintained high client-interaction standards and trained other agents. I'm bilingual in Spanish and English, and my Speech Therapy background strengthens how I lead teams and build client relationships.

Experience

Work history, roles, and key accomplishments

Store Manager

De Janeiro

Jun 2023 - Jul 2026 (3 years 1 month)

Directed the full operation of a Midtown retail store, managing inventory control, recruiting and training staff, and maintaining store presentation and customer experience standards.

retail management Inventory Control Corporate Trainer Customer Experience Store Operations

Assistant Manager / Cashier

Cafeteria

Nov 2020 - Apr 2023 (2 years 5 months)

Served as the direct point of contact with customers, managed cashier and front-desk operations, and coordinated with kitchen staff for special orders during peak hours.

Customer Service Cash Handling Front Desk Operations Team Coordination

Export Logistics Coordinator

D'Fino Aroma y Sabor, Defiasa S.A.

Mar 2015 - Jan 2020 (4 years 10 months)

Coordinated shipping logistics for cocoa export shipments, including quality inspections, container allocation, and carrier schedules, ensuring documentation readiness and acting as a liaison across the export process.

Export Logistics Carrier Coordination Inventory Control Documentation Supplier Payments

Quality Assurance Supervisor

Orbistel

Feb 2006 - Sep 2015 (9 years 7 months)

Promoted to Quality Assurance Supervisor for consistently high client-interaction standards, later training other agents.

Quality Assurance Training Client Standards

Call Center Agent

Orbistel

Feb 2006 - Sep 2015 (9 years 7 months)

Represented an international company in a high-volume call center environment, conducting market research for clients in food & entertainment, aviation, and telecommunications sectors.

Call Center Operations Market Research Client Relations Communication Skills