At Punto de Embarque, I manage travel operations from the initial quote through booking, service confirmation, documentation, and passenger follow-up. I create personalized travel proposals and coordinate with suppliers on availability, rates, and booking changes.
I also handle customer payments, supplier payments, invoicing, and receipts through ARCA. I support customers through WhatsApp Business and Instagram, and help find promotions and create content for the agency’s social media.
Previously, at Exotic Life Travel Agency, I advised customers on domestic and international trips and followed reservations through confirmation and post-sale support. At Voicenter S.A., I handled customer service and back-office processes, including documentation review and follow-up on rejected requests.
