Mariana Arce
@marianaarce
I drive enterprise customer success, IT delivery, and AI quality.
MexicoWhat I'm looking for
At Dell Technologies, I managed global enterprise accounts and up to 43 concurrent LATAM and Caribbean infrastructure projects, aligning technical, sales, engineering, and executive stakeholders. I also co-authored the Global Customer Success Management manual and contributed to Dell’s global services and infrastructure solutions portfolio.
I bring 15+ years across IT governance, systems administration, network support, localization, and technical training. More recently, I evaluate LLM outputs, author prompt scenarios, and conduct RLHF work while maintaining 95%+ quality accuracy.
Experience
Work history, roles, and key accomplishments
AI Content, LLM Evaluator
DataAnnotation
May 2026 - Present (3 months)
Evaluated large language model outputs for accuracy, logical flow, tone, and formatting constraints. Authored diverse prompt scenarios to stress-test AI models and conducted RLHF to align model behaviors with human intent and safety standards.
Education
Degrees, certifications, and relevant coursework
Massachusetts Institute of Technology
Professional Certificate, Systems Engineering
2011 - 2011
Completed coursework in Systems Engineering, Architecture, and Lifecycle Design.
Massachusetts Institute of Technology
OpenCourseWare Studies, Electrical Engineering and Computer Science
2008 - 2011
Studied Electrical Engineering and Computer Science through MIT OpenCourseWare.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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