Open to opportunities

Maria Mulone

@mariamulone

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Life coach and hypnotherapist helping clients build confidence, manage stress, and create lasting personal change.

United Kingdom

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What I'm looking for

I’m looking for wellbeing and coaching roles where I can deliver person-centred sessions that build confidence and reduce stress, while working with ethical teams that support continuous learning, compassion, and community-focused impact.

I help people improve confidence, wellbeing, and independence through compassionate, person-centred one-to-one coaching and hypnotherapy. I deliver sessions tailored to each client’s goals, focusing on mindset transformation, stress management, and emotional well-being.

I create customized hypnosis scripts for specific needs—confidence building, overcoming fears, treating anxiety, and breaking unhelpful habits. I also develop personalised programs that incorporate NLP techniques, gratitude practices, and affirmations to support long-term change.

I facilitate breakthrough sessions that help clients challenge limiting beliefs and make sustainable progress, while always ensuring a professional, ethical, and supportive environment. I’ve also collaborated with Brainz Magazine to contribute expert insights, articles, and practical tools on personal development.

Alongside my wellbeing work, I bring years of customer and operations experience from roles such as Customer Service Advisor, Supply Chain Executive, and DC Stock Controller. I’m confident communicating with diverse backgrounds, training others, and working with systems and data—using Excel and in-house platforms to improve accuracy and resolve problems.

Experience

Work history, roles, and key accomplishments

Current

Life Coach & Hypnotherapist

Current

Maria Mulone Private Practice

May 2022 - Present (4 years)

Delivered one-to-one life coaching and hypnotherapy sessions focused on mindset transformation, stress management, and emotional well-being. Created tailored hypnosis scripts and personalized programs using NLP, gratitude, and affirmations to support lasting behavior change.

Life Coaching Hypnotherapy NLP Stress Management Guided Visualization Gratitude And Affirmations

Current

Customer Service Advisor

Current

Wolverine Worldwide

Nov 2020 - Present (5 years 6 months)

Handled customer enquiries via phone and email for UK and Italy, including complaints and refund/exchange requests. Maintained accurate enquiry records in OMS, coordinated with couriers on delivery issues, and supported advisors with training.

Customer Service Phone Support Complaint Handling OMS Enquiry Records COURIER Conflict Resolution Time Management Advisor Training

DC Stock Controller

Mountain Warehouse

Jul 2019 - Mar 2020 (8 months)

Served as the first point of contact for warehouse stock managers and supported accurate stock movement tracking. Investigated discrepancies using Excel reports, updated stock files, and coordinated with IT to resolve system issues and improve processes.

Excel reporting System Troubleshooting Process Improvement

Supply Chain Executive

Mountain Warehouse

Jul 2017 - Jul 2019 (2 years)

Managed administrative and coordination activities across stores, couriers, and customer service to keep supply chain workflows moving. Planned inbound deliveries, tracked pending items, produced supply chain reporting, and analyzed Excel data to recommend process improvements.

Supply Chain Administration Email Triage & Prioritisation Collection Booking Carrier Relationship Management

Senior Customer Service Advisor

Mountain Warehouse

Jul 2015 - Jul 2017 (2 years)

Provided senior customer service across multiple regions via phone and email, ensuring accurate OMS records and timely enquiry resolution. Processed refunds/exchanges, managed online order placement and phone payments, handled fraud-related billing checks, and supported new advisor training.

Senior Customer Support VAT PayPal Invoicing Fraud Billing Address Verification Advisor Training