MA

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MARIA ANDRIKOPOULOU

@mariaandrikopoulou

Business operations and compliance professional at EVEXIA Rehabilitation Group, coordinating ISO systems and healthcare reimbursement.

At EVEXIA Rehabilitation Group, I coordinate governance, compliance and operational excellence initiatives across the healthcare group. I lead the implementation and improvement of ISO 9001, ISO 15224 and ISO 22000 systems, and manage the Enterprise Risk Assessment framework.

I established the Patient Administration Office and helped redesign reimbursement processes following the creation of EOPYY. I also coordinate licensing projects, including the Group's independent Microbiology Laboratory, and approximately 350 healthcare reimbursement submissions per month.

Experience

Work history, roles, and key accomplishments

EG

Current

Business Operations, Governance & Compliance

Current

EVEXIA Rehabilitation Group

Jan 2021 - Present (5 years 9 months)

Coordinate governance, compliance and operational excellence initiatives across a healthcare group of approximately 300 employees. Lead implementation and continuous improvement of ISO 9001, ISO 15224 and ISO 22000, and manage enterprise risk assessment and regulatory licensing projects.

ISO 9001 ISO 15224:2017 ISO 22000 Enterprise Risk Management Regulatory Compliance Policy Development SOPs Licensing Healthcare Operations Governance Compliance Internal Audit KPI Monitoring Complaints Management Executive Coordination Stakeholder Management

EG

Patient Administration & Front Office Operations

EVEXIA Rehabilitation Group

Jan 2011 - Dec 2021 (10 years 11 months)

Established the Patient Administration Office from inception and managed admissions, discharges, extensions of stay, patient records and reimbursement administration. Led the operational transition following the creation of EOPYY and supervised Front Office operations, shift planning, onboarding, staff coaching and final candidate evaluations.

Patient administration Healthcare Operations EOPYY Reimbursement Front Office Admissions Discharges patient records Shift Planning Onboarding Staff Coaching Business Continuity COVID 19 Response Operations

EG

Reception & Patient Services

EVEXIA Rehabilitation Group

Jan 2010 - Dec 2011 (1 year 11 months)

Provided front-office coordination, patient service and administrative support, forming the foundation for subsequent progression within the Group.

Front Office Coordinator Patient Services Administrative Support

MK

Executive Administrative Assistant

Municipality of Nea Kallikrateia

Jan 2006 - Dec 2010 (4 years 11 months)

Provided executive administrative support to the Mayor's Office, coordinating correspondence, scheduling and communication with public authorities.

Executive Administrative Support Correspondence Management Scheduling Authority Communication

Education

Degrees, certifications, and relevant coursework

AT

Aristotle University of Thessaloniki

Bachelor of Science, Forestry and Natural Environment

BSc in Forestry and Natural Environment from Aristotle University of Thessaloniki.

Tech stack

Software and tools used professionally

Google Workspace

Microsoft 365

Availability

Looking for a job

Location

Greece

Authorized to work in

Salary expectations

20k+ EUR

Job categories

Business Operations Governance and Compliance Compliance Manager Healthcare Operations Manager Governance Manager

Skills

Business Operations Healthcare Operations Corporate Governance Regulatory Compliance Enterprise Risk Management EOPYY Reimbursement Administration Process Improvement Project Coordination Licensing ISO 9001 ISO 15224:2017 ISO 22000 Internal Audit KPI Monitoring Complaints Management

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