Maria Alice Dias

Worked as Professora de inglês at Maria Alice Dias, Personal Teacher.

Worked as Agente de Reservas at Hostel Da Vila.

Worked as Reservations Agent at Innovare Vacation Homes.

Worked as Suporte Remoto at Snowbird Vacation Homes.

Worked as Private English Teacher at Alice Dias English.

Worked as Secretária at Looking4 Idiomas.

Bilingual receptionist (Portuguese, English). Customer service in person and by phone. Check-in and check-out procedures, cashiering responsibilities, reservation systems, general organization of the work space, supporting several other hotel departments. Active using of operational systems such as Opera, ResaWeb, Micros and Bematech.

Self-employed. Private classes to Brazilian students of every level of knowledge. Schedule administration, developing classes, financial organization.

Responsible for the general organization of the office and purchases, bilingual customer service in person, by phone and online, correspondence screening, responsible for the partners schedules of meetings, personal and professional commitments, hotel and transport arrangements.

Bilingual customer service in person, by phone and online. Controlling and feeding Excel spreadsheets, organizing and managing meeting rooms’ schedule, providing support to secretaries, lawyers and partners, correspondence screening.

Bilingual customer service in person, by phone and online. Controlling and feeding Excel spreadsheets, organizing and managing meeting rooms’ schedule, providing support to secretaries, lawyers and partners, correspondence screening.

Telephone operator. First contact solving problems, directing calls, support to other departments. Receiving and directing room service orders, individual and group wake-up calls, providing to guests’ personal needs, stewardship services, organization of delivery time and requests’ follow-up.

Oct 2022

Jul 2019