At L´FRANCISCANA, I maintain client retention above 90% through my own client care and loyalty strategy. I negotiate costs and margins with suppliers and C-level contacts, using sales and profitability reports to make decisions.
At MINCEX – MINISTRY OF FOREIGN TRADE AND FOREIGN INVESTMENT, I analyzed complex case files and systematized trade policy information to support the Vice-Minister’s decisions. I also drafted formal communications and coordinated ministerial meetings and inter-institutional follow-up, handling sensitive information with discretion; I hold an MSc in International Humanitarian Law.

