MAMaqsud Ahmed
@maqsudahmed
Dedicated Community Pharmacist transitioning to Chat Support Agent.
PakistanWhat I'm looking for
I am a dedicated Community Pharmacist with 27 years of experience in optimizing patient care. My career has been marked by significant achievements, such as improving medication dispensing efficiency by implementing an automated inventory system, which reduced prescription wait times by 30%. I have a strong commitment to enhancing patient outcomes through personalized education and prevention strategies.
Throughout my career, I have provided expert consultation and customized medication solutions to over 300 patients monthly, improving adherence and therapeutic outcomes by 25%. My experience also includes leveraging customer relationship management tools to secure new client contracts and improve lead conversion rates in sales roles. I am now seeking to transition to a Chat Support Agent role where I can utilize my strong problem-solving and customer service skills to enhance customer interaction and satisfaction.
Experience
Work history, roles, and key accomplishments
Community Pharmacist
Zafar Medical Center
Jun 2022 - Mar 2025 (2 years 9 months)
Enhanced patient care by streamlining medication dispensing processes, reducing prescription wait times by 30% through the implementation of an automated inventory management system.
Community Pharmacist
Max Care Pharmacy
Jan 2010 - Jan 2022 (12 years)
Provided expert consultation and customized medication solutions to over 300 patients monthly, improving adherence and therapeutic outcomes by 25% through personalized education and prevention strategies.
Sales Officer
Spark Advertising LLC
Apr 2006 - May 2009 (3 years 1 month)
Secured 15 new client contracts within two months by leveraging targeted sales strategies and customer relationship management tools, contributing to a 20% increase in company revenue.
Sales Manager
Sam Pharmaceutical Laboratories
Oct 2002 - Dec 2005 (3 years 2 months)
Expanded market penetration by 25% through strategic partnerships and innovative sales tactics, leveraging CRM software to track and analyze customer interactions and enhance client relationships.
Retail Pharmacist
Farooq Hospital Pharmacy
Dec 1995 - Jan 2002 (6 years 1 month)
Dispensed chemotherapy medications in compliance with hospital protocols, managing inventory accuracy to ensure a continuous supply chain and reducing medication wastage by 15%.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Punjab
Bachelor of Pharmacy, Pharmacy
1990 - 1994
Studied Biochemistry and Pharmaceutics, focusing on the principles of drug formulation, development, and the biochemical basis of drug action.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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