Manuel Urrego

I am an experienced Head of UX with a proven track record of elevating user satisfaction through the implementation of innovative user-centered design strategies. In my current role at Chargely, I manage a team of 10+ UX designers and have successfully increased user satisfaction by 20%. I lead comprehensive user research to identify opportunities and pain points, which guides the development of intuitive and engaging interfaces. I collaborate seamlessly with cross-functional teams to integrate UX principles throughout the product development lifecycle, ensuring a cohesive user experience.

Prior to Chargely, I served as the Head of Product at Viker, where I led a multidisciplinary team in achieving a top-tier mass-market experience in blockchain games. I developed and executed 5+ roadmaps, aligning strategic goals and fostering innovation in the transition to web3 technology. I also authored comprehensive white papers outlining the company's web3 strategy. Additionally, I have experience as the Director of UX at National Grid, where I headed design operations for the USA digital product lineup and successfully recruited and managed a team of 20 designers.