At Kueski, I’m leading the architecture of horizontal platforms across Fraud, AML, Collections, and Customer Support. I reduced basic-consulting ticket contact rates by 40% through Generative AI and agentic CX automation.
I also applied AI-driven solutions and operational improvements in Collections, reducing absolute LR by 1.7% and increasing efficiency from 5% to 9%. In Fraud, I reduced absolute Loss Rate from incorrect chargebacks by 1.8%, increasing contribution margin by +0.375%.
At Ualá, I directed a seven-team Platforms & Shared Services organization supporting core transactional systems for millions of users. I established global prioritization frameworks aligned with C-level business objectives.
Earlier, I led engineering teams at Nubank and OLX Group, supporting customer-facing platforms and helping transition services to microservices. I’ve also delivered VoIP releases as a Product Owner and Scrum Master, led finance and collections delivery, and developed provisioning, CRM, and government web applications.
