At Intrum, I lead the development and adoption of AI and machine learning solutions across the Group Servicing division, supporting multiple international markets. I design end-to-end AI/ML products from business case identification through deployment and operational adoption.
I partner with senior stakeholders to find optimisation opportunities and turn analytical insights into business value. My work includes initiatives in client profitability, portfolio performance, forecasting, decision support and automation, as well as Generative AI and LLM-based solutions for operational efficiency.
Earlier, at SoftOne Technologies, I assisted with digital transformation by integrating predictive analytics into decision-making and developing analytics applications. At Crossnics, I developed analytical solutions and NLP frameworks for social media data; I also taught data science part-time at Big Blue Data Academy.
