Open to opportunities

Manish Singh

@manishsingh4

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I’m a US mortgage post-closing and VOE specialist delivering TRID-compliant, audit-ready loans.

India

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What I'm looking for

I’m seeking a Senior Analyst role in US Mortgage Post-Closing & VOE, focused on TRID-compliant Closing Disclosures, accurate VOE processing, and audit-ready documentation—while maintaining SLA performance and strict investor guideline adherence.

I’m a results-driven mortgage operations professional with 5 years of experience, including 2 years specializing in US Mortgage Post-Closing and Verification of Employment (VOE). I’m a subject matter expert in MVOE, RVOE, and WVOE workflows for both salaried and self-employed borrowers.

I consistently deliver precision at scale—processing 300+ loan files with 98% quality accuracy within SLA. I’m especially strong in Closing Disclosure (CD) preparation, TRID compliance, and tolerance cure validation, while ensuring investor guideline adherence.

My compliance mindset shows up in how I work: I execute Mavent review to identify and remediate high-risk tolerance failures and regulatory non-compliance before investor delivery. I also prepare, review, and audit CD/closing packages and manage PCCD workflows to keep loan files complete and audit-ready.

Beyond mortgage ops, I’ve built operational rigor through roles in AML/transaction investigation, B2C/B2B support, social media escalations, and technical support/content moderation. I bring that same discipline and customer-safe attention to detail to every post-closing and VOE task.

Experience

Work history, roles, and key accomplishments

VOE & Post-Closing Specialist

First Source Limited

Mar 2024 - Feb 2026 (1 year 11 months)

Processed 300+ VOE requests (MVOE, RVOE, WVOE) for salaried and self-employed borrowers, achieving 98% quality accuracy within SLA. Prepared and audited Closing Disclosures and PCCD packages to ensure TRID compliance and investor guideline adherence (Fannie Mae, Freddie Mac, FHA, VA).

Tolerance Cure Validation PCCD Workflows

Customer Support Associate

Amazon

Feb 2023 - Aug 2023 (6 months)

Provided B2C and B2B customer support for account, logistics, and billing inquiries within strict SLA timelines. Resolved issues by troubleshooting and coordinating next steps to meet service standards.

B2C Support B2B Support Account Support Logistics Support Billing Support SLA Troubleshooting Escalation Handling

AML & Transaction Investigator

Teleperformance

Dec 2021 - Nov 2022 (11 months)

Conducted AML monitoring and financial transaction investigations for a global FinTech program. Analyzed transaction patterns using client tools to detect fraudulent activity and support compliance requirements.

Anti Money Laundering (AML)Fraud Detection Financial Compliance Risk Analysis & Compliance Fintech Operations

Technical Support Engineer

iEnergizer

Apr 2018 - Apr 2019 (1 year)

Provided end-to-end technical support by troubleshooting platform issues and resolving customer queries. Improved first-contact resolution (FCR) through effective diagnosis and support execution.

Technical Support Platform Troubleshooting First Contact Resolutions Customer Support Root Cause Analysis Troubleshooting

Sales Coordinator Intern

Nissan Motors

Mar 2017 - Jun 2017 (3 months)

Supported the sales team with order tracking and client documentation. Coordinated across departments to help streamline dealership workflows.

Documentation Dealership Workflow Support Sales Operations Support Administrative Coordination

Social Media Escalations Specialist

Flipkart

Managed high-priority customer escalations across social media channels to protect brand reputation. Investigated and resolved complex service issues efficiently through structured communication and prioritization.

Social Media Escalations Customer Support Brand Reputation Prioritization Service Recovery

Education

Degrees, certifications, and relevant coursework

Gauhati University

Bachelor of Business Administration (BBA), Business Administration

2014 - 2017

Earned a Bachelor of Business Administration (BBA) at Gauhati University. Completed a final year project designing the Depot Online System layout at Food Corporation of India (FCI).