Manish PatelMP
Looking for a job

Manish Patel

@manishpatel

I am an Business Analyst based in New York/New Jersey area.

United States
Message

What I'm looking for

Dear Hiring Manager,

 

I am writing to express my interest in your positing. As a highly organized, articulate communicator with experience in consumer webscale and multi-national carrier infrastructure business management, I am confident in my ability to excel in this role.

 

In my current position as a Business Analyst at the New York City Department for Social Services, I have administered the BI and CRM system for the department. I have overseen and tested multiple rollouts and upgrades to the IQ system across the city's departments, and have run querying, analysis, and reporting to monitor customer SLAs and power performance management. I have also developed and iterated operational workflows to improve efficiency, reducing errors in some cases by up to 85%.

 

Prior to this, I worked as a Business Associate at the New York City Department of Consumer Affairs, where I liaised between legal and CA to track frequent policy changes and translated complex regulations into straightforward checklists for on-the-ground inspectors. I also overhauled the renewal pipeline, increasing throughput by 100%.

 

I am drawn to disruptive technology and am excited by the idea of building something new. I am also empathetic, fearlessly kind, and believe in the concept of personal authenticity without compromise. I am confident that my skills and experience align with the requirements and responsibilities of this position.

 

Thank you for considering my application. I look forward to discussing how I can contribute to the success.

 

Sincerely,

Manish Patel

Experience

Human Resource Administration logoHA
Current

Business Analyst

Human Resource Administration

Oct 2018 - Present (5 years 7 months)

● Developed test strategies, test plans, test documenting and test cases and user stories for software development efforts and SQA strategies.
● Developed and presented insights via data visualization in Excel to enable Commissioner and individual department to investigate trends in top issues and improve organizational processes.

HA
Current

Business Analyst

Human Resource Administration

Oct 2018 - Present (5 years 7 months)

● Increased performance by 50% by spearheaded multiple departments upgrade of computer application from IQ Version 3 to 4 and providing hands-on support to users and ensuring a smooth transition.
● Worked with the management team to develop a long-term IT strategy, aligning the organization's technology needs with its business.

Human Resource Administration logoHA
Current

Business Analyst

Human Resource Administration

Oct 2018 - Present (5 years 7 months)

● Conducted data analysis and reporting to monitor customer SLAs and power performance management for the DSS, HRA, and DHS.
● Improved operational workflows for DSS, HRA, DHS, etc. to increase efficiency by 70% and reduce errors.

NYC Department of Consumer Affairs logoNA

Business Associate

NYC Department of Consumer Affairs

Dec 2015 - Sep 2018 (2 years 9 months)

● Liaised between Legal and CA to track frequent policy changes; translated complex regulations into straightforward checklists for on-the-ground inspectors to operate more efficiently.
● Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues.

NYC Parks and Recreation logoNR

Business Associate

NYC Parks and Recreation

Jul 2012 - Dec 2015 (3 years 5 months)

● Planned, coordinated, and successfully executed 10+ large scale events each year, directing a staff of 100+ employees.
● Reduced weekly registration and certification paperwork by 50%.

NYC Parks and Recreation logoNR

Business Associate

NYC Parks and Recreation

Jul 2012 - Nov 2015 (3 years 4 months)

● Forecasted budget and other resource needs on a quarterly basis; made best practice recommendations to the Director regarding all 36 indoor and outdoor aquatic centers throughout five boroughs.
● Provided IT support services, troubleshooting and system operation.

Tech stack

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