Manisha Mehra
@manishamehra
Business analysis and digital product operations professional delivering Jira-led support and reporting.
IndiaWhat I'm looking for
I’m a Business Analysis and Digital Product Operations professional with 6 years of experience supporting enterprise digital applications, clarifying requirements, documenting expected system behaviour, and coordinating delivery across business users, product teams, developers, project managers, and support stakeholders.
Over the past 3 years, I supported Nokia’s digital platforms using Jira-based issue management, system configuration and access administration, feature testing, operational reporting, and continuous improvement. I also earned “WOW Award” recognition for outstanding contribution and delivery, and at Travelsees I improved service quality scores by 20% through quality audits and process initiatives.
Experience
Work history, roles, and key accomplishments
Provided day-to-day support and administration for enterprise digital applications, including requirements clarification, Jira issue documentation, and coordination with product and development teams. Performed functional/sanity testing, post-release validation, operational reporting (Excel/Power BI), and maintained SOPs, runbooks, and knowledge articles.
Quality Analyst
Travelsees
Jun 2023 - Aug 2023 (2 months)
Conducted quality audits and process assessments, identified gaps, and drove initiatives to improve service quality scores. Supported CRM improvements and documentation for client communication tracking, and served as an escalation point for priority issues.
Secretarial Assistant
Employees' Provident Fund Organization
Dec 2020 - Apr 2023 (2 years 4 months)
Maintained investment meeting records, deal slips, compliance documents, and portfolio-related records for review by senior officials. Coordinated with finance, investment, and compliance teams, and prepared minutes, briefs, follow-up reports, and analytical documents for decision-making committees.
Data Entry Operator
Employees' Provident Fund Organization
Sep 2018 - Apr 2019 (7 months)
Cleaned and formatted large Excel datasets and resolved data entry discrepancies to support pension review and compliance. Designed and maintained Excel spreadsheets and senior management reports to ensure accuracy, timeliness, and completeness.
Education
Degrees, certifications, and relevant coursework
Vivekananda Mahila College, University of Delhi
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce at Vivekananda Mahila College, University of Delhi from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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