Mafe Garcia
@mafegarcia
I build operational systems that improve uptime, delivery, procurement, reporting, and cross-functional execution.
ColombiaWhat I'm looking for
At Citibank, I lead infrastructure operations by building proactive monitoring protocols that maintain 99%+ uptime, redesigning escalation workflows to cut incident resolution time by 20%, and creating dashboards for 100+ monthly service requests.
I've led end-to-end logistics, procurement, and operational reporting across SESPEM SAS, Perfiles y Soluciones LogĂsticas, Triple A S.A. E.S.P., and Nalco. My work has reduced invoicing discrepancies by 30%, customs clearance time by 20%, logistics spend by 12%, and manual procurement follow-up by 40%.
I'm a bilingual EN/ES operator who turns vision into execution, connects business and technical teams, and builds the reporting and process infrastructure leaders rely on to make decisions.
Experience
Work history, roles, and key accomplishments
Maintained 99%+ uptime across infrastructure systems by building proactive monitoring protocols. Cut incident resolution time by 20% and built dashboards managing 100+ monthly service requests.
Operations & Logistics Lead
SESPEM SAS / Perfiles y Soluciones LogĂsticas
Jun 2022 - Jun 2024 (2 years)
Owned end-to-end track & trace for 200+ monthly shipments across a 50+ driver fleet. Rebuilt billing processes cutting invoicing discrepancies by 30% and reduced overdue invoice follow-up time by 25%.
Managed a 150+ account portfolio with zero churn by building consultative relationships. Processed 80+ weekly orders and escalations via CRM, maintaining full SLA compliance.
Communications & Procurement Lead
Triple A S.A. E.S.P.
Mar 2019 - Mar 2021 (2 years)
Managed a $1M USD annual logistics and communications budget with zero overruns. Implemented a three-quotation rule across 20+ suppliers, achieving 10-15% cost reduction.
Optimized international import and nationalization processes for 60+ annual shipments, cutting customs clearance time by 20%. Strengthened inventory control with SAP and Xcalibur, reducing stock discrepancies by 25%.
Education
Degrees, certifications, and relevant coursework
Universidad del Norte
Bachelor's Degree, Mass Media & Communication
Bachelor's degree in Mass Media & Communication with coursework in stakeholder communication and persuasion frameworks.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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