Mandy Mazza
@mandymazza
Pre-Sales Team Manager at Cognizant, shifting Google Cloud sales toward enterprise deals and scaling GenAI demos.
BrazilWhat I'm looking for
At Cognizant Technology Solutions, I shifted pre-sales operations toward enterprise value, reducing deliverable volume by 25% while growing TCV by 14.28%. I focused the team on strategic accounts and complex deals.
I scaled GenAI demo and video production as requests surged, and customized GenAI demos contributed to 40% of July 2026 closed-won deals involving my team. I also led the development of custom AI agents, using a Human in the Loop approach to automate routine work while helping analysts become strategic curators of AI output.
As Pre-Sales Analyst & Nearshore Implementation Lead, I directed Cognizant’s Nearshore Hub pilot and scaled it from zero to a team of 10 analysts. I designed workflows and QA protocols, supported Google Cloud sales with pitches and proposals, and created onboarding materials.
Earlier, at ByteDance, I used user behavior analysis to inform engagement strategies that increased platform retention by 23%. At Cognizant, I redesigned a Waze copy framework that improved CX KPIs by 36% and built an RCA dashboard that supported a 30% improvement in Google Play support customer satisfaction.
Experience
Work history, roles, and key accomplishments
Orchestrated a structural shift to prioritize enterprise value, decreasing deliverable volume by 25% while driving 14.28% growth in TCV. Scaled GenAI demo capabilities to meet a 1,300% YoY surge in requests and led Human in the Loop initiatives.
Pre-Sales Analyst & Nearshore Implementation Lead
Oct 2021 - Jun 2024 (2 years 8 months)
Directed the Nearshore Hub Implementation pilot, scaling from zero to a team of 10 analysts. Designed workflows and QA protocols, and led development of business pitches and proposals supporting the Google Cloud sales team.
Executed data-driven engagement strategies, increasing platform retention by 23%. Managed relationships with top-tier content creators, achieving 97% satisfaction in workshops and provided linguistic and UX consulting for product implementations.
Achieved a 36% improvement in Customer Experience KPIs for Waze operations by redesigning core copy frameworks. Built a Root Cause Analysis dashboard driving a 30% improvement in customer satisfaction for Google Play support.
Education
Degrees, certifications, and relevant coursework
University of Sao Paulo (USP)
Master's Degree, Applied Linguistics
2021 - 2024
Activities and societies: Published Author (DOI: 10.11606/issn.2236-4242.v37i1p25-46) & Congress Speaker
Master's Degree in Applied Linguistics from the University of Sao Paulo, with published research and conference presentation.
University of Sao Paulo (USP)
Bachelor's Degree, Linguistics
2015 - 2018
Grade: 9.3/10
Bachelor's Degree in Linguistics from the University of Sao Paulo, graduated with a high overall ranking score.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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