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Mandisa Masizana

@mandisamasizana

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I coordinate projects, process invoices, and resolve customer service cases.

South Africa

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What I'm looking for

I'm looking for an administrative, operations, project coordination, or customer service role where I can meet targets, manage accurate records, support teams, and contribute to reliable service delivery.

I've supported project delivery for Inaque Noah under Elundini Municipality, coordinating meetings, liaising with councillors, contractors, and communities, and overseeing daily site work.

At Kapsch TrafficCom, I validated and processed invoices, recovered VLN on violator accounts, searched data through eNatis and TransUnion, and maintained electronic registers and performance reports.

I've also handled back-office customer service administration, including CRM processes, accurate information capture, case resolution, customer queries, and priority escalations.

With 11 years of administrative experience, I bring report writing, Microsoft Office, CRM, data processing, communication, first-aid support, and a consistent focus on targets and deadlines.

Experience

Work history, roles, and key accomplishments

Project Steering Committee

Inaque Noah under Elundini Municipality

May 2025 - Jan 2026 (8 months)

Coordinated meetings to facilitate communication and collaboration among team members. Liaised with ward councillor, municipality, contractor, and community, and managed daily site work including staff supervision and safety checks.

Meeting Coordination Staff Supervision

Transaction Processing Operator (Invoice Verification)

Kapsch TrafficCom (KtcZA)

Jul 2014 - Oct 2024 (10 years 3 months)

Validated and processed invoices, recovered VLN to maximize collection on violator accounts, and met productivity and scheduled adherence targets. Searched for latest data using entities such as Enatis and TransUnion, and updated electronic registers and performance reports.

Data Processing ENatis TransUnion Reporting Productivity Management

First Aider

Kapsch TrafficCom (KtcZA)

Oct 2013 - Oct 2024 (11 years)

Assessed and reported risks in the department, provided basic emergency care to injured or ill individuals, and called emergency services when necessary. Maintained detailed records of incidents and treatment, adhering to health and safety regulations.

First aid Risk Assessment Emergency Care Record keeping Health and Safety

Customer Service Administrator (Back office)

Kapsch TrafficCom (KtcZA)

May 2015 - Sep 2017 (2 years 4 months)

Complied with CRM logging and communication processes, provided customers with product and service information, and captured and verified data accuracy. Resolved cases within the 5-day KPI, handled customer queries, and escalated priority issues.

CRM Customer Service Case Management KPIs