At BT Group, I support performance, capacity, high availability, disaster recovery, and incident root-cause analysis for a telecom network automation platform. I designed and prepared the TSNA Oracle-to-PostgreSQL migration using Ora2Pg, and built REST integrations between TSNA, TSO, and internal automation services.
At Infosys, I designed a ServiceNow-triggered diagnostic workflow across ThousandEyes and NetBrain that shortened incident diagnosis by approximately five minutes per incident. As a Senior System Engineer, I led NetBrain Runbook, QApp, and AutoFix use cases that automated 75% of targeted issues with an 87% execution success rate.
Earlier at Infosys, I supported monitoring and automation deployments across Linux and Windows environments, configuring SMARTS and Dynatrace for 300+ servers. My work also included shell-scripted checks and backups, disaster-recovery testing, and production incident RCA.
