At TransUnion, I managed concurrent enterprise SaaS implementations from requirements gathering and configuration through testing, deployment, and post-implementation support. I served as a primary technical contact, aligning business needs, technical solutions, timelines, and stakeholder expectations.
I supported client integrations using FTP/SFTP, XML specifications, Postman API testing, and data validation. I also provided product education to address training needs and support product adoption.
When complex application and integration issues arose, I partnered with Engineering, QA, and DevOps on troubleshooting. I coordinated post-implementation issue resolution and kept clients informed of progress and next steps.
Previously, at RapidSOS, I coordinated incident response for a mission-critical SaaS platform and contributed to 99.999% platform uptime. At the New York Department of Education, I delivered technical support and IT asset lifecycle management for 1,000+ end users. I hold PMP and Certified ScrumMaster (CSM) certifications.
