Malai Bazlan Faris

Senior IT Project Manager within the Global IT PMO, delivering concurrent SAP, AI, and infrastructure transformation projects across a regional manufacturing cluster using Agile, Waterfall, and hybrid delivery approaches. A matrixed delivery role without direct reports, driving governance and outcomes through cross-functional influence rather than line authority.

- Managed 3-5 concurrent IT proje

Managed 3-5 concurrent SAP, AI, and infrastructure projects within the Global IT PMO, delivering on time and within budget. Led SAP company code amalgamation and AI-powered sales order automation, and established PMO governance and ITIL 4 frameworks.

As the IT Manager for SG/MY/ID, I owned IT infrastructure, a SGD 3M annual budget, and a team of 5 across offices and plants in all three countries — also serving as IT business partner, identifying new technologies/partners or executing global/regional projects. Notable projects include:

Storage of medical records:
Led the search for external partners to securely store sensitive employee data in

As the person responsible for ensuring the efficient operation of country IT infrastructure across the Asia region, I am tasked with implementing, maintaining, and supporting global and regional IT standards for server, storage, and security technologies. Additionally, I serve as a link between Country IT and the Corporate Center of IT. Some key projects I have undertaken include:

HCL outsourcing

As a member of the service delivery team, my primary responsibility is the management of Windows, VMware, and Citrix systems. In addition, I oversee an outsourcing team, which is composed of onshore and offshore resources based in Chennai, India. It is my responsibility to ensure that all projects and services are delivered on time and without any issues. As part of the project management team, I

My role within the IT infrastructure team involves providing second level support for all infrastructure and application servers across Asia. Specifically, I am responsible for monitoring the hardware of Dell servers, supporting the Windows operating system, and managing server backup operations. Additionally, I manage the virtualization environment for both VMware and Hyper-V, as well as the Citr

As part of my role within the IT infrastructure team, I am responsible for deploying Microsoft monthly patches for both infrastructure and application servers. Additionally, I manage and maintain the Asia OU structure within Active Directory (AD), and supervise the inventory system entries for tracking physical assets related to IT. I also provide second level desktop support for the region.

In a

As a member of the IT support team, I provided first level support for the Singapore office and second level support for the South East Asian region. I was responsible for updating and maintaining the PC2000 inventory system to ensure that all IT equipment was accurately tracked. In addition, I designed standard operating procedures and flowcharts to improve the efficiency of IT processes and trai

Pursued a Bachelor of Arts in Business Economics, gaining a strong foundation in economic theory and business principles.