At EVERGREEN SHIPPING AGENCY ECUADOR S.A., I managed ocean freight quotations, rate negotiations, and commercial follow-up for import and export customers.
I coordinated bookings, vessel schedules, and shipment tracking, while keeping customers informed about rates, shipment status, and service requirements throughout the process.
At BANCPASS, I handled customer inquiries through email and chat and supported customer onboarding and account-related processes. I also collaborated with internal teams to improve workflows and the customer experience.
Earlier, I supported sales pipeline development at BUOY STAFFING and provided customer support and logistics coordination at GREENANDES ECUADOR S.A. I have a Bilingual Degree in International Trade and Finance from Universidad Católica de Santiago de Guayaquil.
