At Niche Academy, I’m leading the introduction of the company’s first AI-powered feature, from brainstorming ideas and defining requirements to collaborating with the development team on implementation. I’m also driving Zapier and BambooHR integrations; the Zapier initiative enabled the acquisition of a $14,000/year client.
Previously, as Senior Product Analyst at Fieldforce Inc., I led cross-functional product teams and delivered features including an Automation Management Module that reduced clients’ manual work by 25%. I also led analytics initiatives with Metabase and optimized the support desk process, increasing client satisfaction by 60%.
