Open to opportunities

Abdallah Hesham

@abdallahhesham

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Computer science student focused on AI and data science with strong programming skills.

Egypt

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What I'm looking for

I am looking for an entry-level role in AI/data science or software development where I can apply my Python/C++ skills, work on impactful projects, and grow under mentorship in a collaborative team.

I am a proactive computer science student at Zewail City of Science and Technology concentrating on AI and Data Science, with hands-on experience building full projects in Python and C++.

I have delivered end-to-end software projects such as a GUI-based University Management System and a Hospital Management System, and contributed to a text-based story game during an internship where I strengthened my Python development skills.

I bring customer-facing experience from a role at Intelcia where I managed high-volume interactions, documented workflows in a CRM, mentored new hires, and consistently met KPIs; I seek opportunities to apply problem-solving, collaborative teamwork, and growing technical expertise in a professional environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Intelcia

Jun 2025 - Sep 2025 (3 months)

Managed 40–60 daily customer interactions via phone, resolved account, billing and technical issues end-to-end, and implemented process changes that reduced repeat contacts while consistently meeting KPIs.

Customer Support CRM Escalation Management KPIs Documentation Process Improvement

Volunteer

Resala Charity Organization

Jan 2017 - Dec 2018 (1 year 11 months)

Participated in community service and charitable initiatives, supporting program delivery and local outreach efforts.

Community Outreach Volunteer coordination Communication Teamwork event support

Programming Intern

DECI

Contributed to a text-based story game using Python, gaining practical programming experience and developing core Python skills.

Python Game Development Text Based Games Debugging Problem Solving Git

Education

Degrees, certifications, and relevant coursework

Zewail City of Science and Technology

Bachelor of Science, Computer Science (AI & Data Science)

Pursuing a Bachelor of Science in Computer Science with intended specialization in AI and Data Science, coursework and projects focused on Python-based applications and data-driven systems.