Open to opportunities

Mehmood Ayaz Gul

@mahmoodayazgul

Message

I am an experienced professional with a diverse background in data analytics and customer success.

Pakistan

Message

I am an experienced professional with a Graduate Degree in Biotechnology from Government College University Lahore. With over 4 years of diverse experience, I have accumulated a wealth of knowledge and skills that make me an ideal candidate for any role.

Currently, I serve as a Customer Success-Provider Enrollment Executive, where I prioritize client satisfaction and retention by ensuring seamless enrollment processes.

I have also worked as a Research Analyst for RCM (Revenue Cycle Management) at CureMD, conducting detailed studies on the organization's financial infrastructure to identify opportunities for improvement.

Additionally, I have 3 years of experience as a Live Operations and Customer Support Executive for Uber, where I gained a deep understanding of customer relations and service operations.

I possess exceptional analytical, communication, and leadership skills. I am proficient in high-tech software systems such as Salesforce, PowerBI, and CureCam. I have also completed the Data Analytics certification from Coursera Google.

My experience and credentials reflect my profound capabilities and work ethic, making me a valuable asset to any organization.

Experience

Current

Customer Success-Provider Enrollment Executive

Current

CureMD

Jan 2023 - Present (1 year 4 months)

As a Provider Enrollment Executive, responsible for smooth and efficient provider enrollments with different insurances, engaging with customers to address claims processing issues, handling EDI rejections, and ensuring HCFA alignments.

Customer Success Claims Handling EDI HCFA Alignments Communication Medical Billing Insurance

Technical and Customer Support Specialist

Mindbridge International

Apr 2020 - Jan 2022 (1 year 9 months)

Conducting effective communication with customers and stakeholders, utilizing ticketing systems for prompt and accurate issue resolution, acting as a central point of contact between Customer Services Team and HQ Operation team, and providing exceptional customer support.

Technical Support Customer Support Communication Ticketing Systems Communications Operations Troubleshooting Service Delivery

Research Analyst (Revenue Cycle Management Department)

CureMD

Jan 2023 - Jan 2022 (-1 years)

Conducting meticulous research to identify areas with high rates of denials and rejections, interpreting and analyzing data using statistical techniques, resolving system bugs, handling various aspects of Medical Billing, and reporting emerging issues to clients and senior management.