Mahitha Rajesh

I’m a result-oriented Business Analyst and systems professional with 2 years of experience at Tech Mahindra, where I translated stakeholder requirements into functional specifications and improved delivery outcomes.

At Tech Mahindra, I gathered and clarified business requirements, reducing requirement gaps by 30%. I also performed L2 application support by analyzing logs and resolving production issues within SLAs with an 80% first-time resolution rate, while preventing 15+ potential production defects through data validation and impact analysis.

I strengthened quality and continuous improvement by designing functional and regression test cases, improving UAT testing efficiency by 25%, and recommending process improvements that reduced recurring tickets by 40%. I maintained 99% data integrity across integrated trading systems and ensured release management and compliance documentation with 100% regulatory adherence.

Through my PGDM in Systems & Operations (2023–2025) at SDMIMD, I further developed my management and operations focus via an industry internship in procurement & digital transformation—building KPI dashboards and automated alert frameworks using Excel to improve real-time visibility for management.