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Mahendaran D

@mahendarand

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Experienced Assistant Manager specializing in pricing and customer service.

India

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What I'm looking for

I seek a dynamic work environment that fosters growth and values teamwork.

I am Mahendaran D, an experienced Assistant Manager with a strong background in pricing and customer service. I have successfully managed teams and operations in the logistics sector, ensuring timely and accurate service delivery. My journey began as a Quality Controller, where I honed my attention to detail and commitment to quality.

Throughout my career, I have led teams in various capacities, including managing operations for international clients and handling complex documentation processes. My role at Freight Clicks involved not only pricing strategies but also ensuring customer satisfaction through effective communication and problem-solving. I take pride in my ability to exceed performance goals and contribute to the overall success of my team.

With a solid educational foundation in Mathematics and an MBA in Operations and Supply Chain Management, I am equipped with the analytical skills necessary to drive efficiency and innovation in my work. I am passionate about continuous learning and am eager to bring my expertise to a progressive organization that values growth and development.

Experience

Work history, roles, and key accomplishments

Asst. Manager (Pricing & Customer Service)

Freight Clicks Pvt Ltd

Jan 2022 - Present (3 years 4 months)

Managed a team in Chennai and Thailand, overseeing pricing, customer service, and operational documentation processes. Handled rate quotations, carrier communication, booking, and export documentation, ensuring timely submission and tracking. Prepared monthly job closing and revenue reports for management.

Operations Management Documentation Customer Communications Pricing Reporting Leadership

Senior Customer Service Executive

CMA CGM

Jan 2017 - Present (8 years 4 months)

Led a team of 6 within the Freight Audit Invoice (FAI) team for Netherlands and Belgium, preparing daily, weekly, and monthly reports. Managed export documentation for European clusters, including creating Master and House Bills of Lading and certificates. Handled customer and stakeholder queries, resolved escalations, maintained records, and met SLA goals.

Team Leadership Reporting Bill Of Lading SLA Management AMS Filing Latin America Procedures Leadership

Quality Controller

RR Donnelley

Jan 2013 - Present (12 years 4 months)

Performed quality control checks on documents, focusing on styles, typos, graphics, and pagination according to client guidelines. Ensured adherence to instructions, completion of requested edits, and correct formatting for all assigned work. Tracked job records, sent weekly reports to managers, and consistently met or exceeded client quality and SLA expectations.

Quality Control Typography Graphics Pagination Reporting SLA Management