Mahad Abdillahi
@mahadabdillahi
Customer service expert with strong interpersonal and troubleshooting skills.
What I'm looking for
I am a dedicated customer service expert with a strong focus on building and maintaining relationships with clients and colleagues. My experience as a Sales Associate at Gap has honed my ability to greet customers warmly, assist them in selecting products, and promote a positive team environment. I pride myself on being reliable and hardworking, always striving to meet the demands of any task I undertake.
Currently pursuing a Diploma in Computer Systems Technician - Networking at Algonquin College, I have engaged in a capstone project that involved architecting and configuring a complex network for client use. This experience has not only enhanced my technical skills but also demonstrated my ability to collaborate effectively with others and resolve conflicts efficiently. My leadership role as Captain of the Black Student Association has further developed my communication and organizational skills, allowing me to advocate for inclusivity and awareness within my school community.
Experience
Work history, roles, and key accomplishments
Sales Associate
Gap - Bayshore
Oct 2022 - Jan 2023 (3 months)
As a Sales Associate at Gap - Bayshore, I maintained strong relationships with colleagues and provided excellent customer service. I greeted customers warmly and assisted them in finding and selecting products, contributing to a positive shopping experience.
Captain
Black Student Association
Sep 2021 - Jun 2022 (9 months)
As Captain of the Black Student Association, I focused on creating an inclusive environment for Black students. I demonstrated leadership by making decisions, communicating with administration, and organizing events to raise awareness.
Education
Degrees, certifications, and relevant coursework
Algonquin College
Diploma, Computer Systems Technician - Networking
2023 - 2025
Collaborated with a group on a project with the goal of architecting and configuring an intricate network built for client use. Worked on deploying 10+ services ranging from building a router to creating a simple mail delivery service using Active Directory. Demonstrated the ability to work with others and resolve conflicts efficiently.
Availability
Location
Authorized to work in
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