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Magzhan Uranayev

@magzhanuranayev

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IT manager driving digital transformation, automation and knowledge-driven information management.

Kazakhstan

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What I'm looking for

I seek a senior IT leadership role driving digital transformation, process automation, information management, and measurable business impact in a collaborative, innovation-focused organisation.

I am an IT leader with 15 years' experience in multinational organisations, nine years managing IT teams and complex projects, and an MBA. I specialize in bridging IT and business to deliver SharePoint, Power Platform and automation solutions that improve security, reduce costs and increase service adoption.

I have led large-scale migrations, implemented governance and citizen-development programs, and delivered measurable outcomes such as reduced ServiceDesk tickets, improved software compliance, and faster procurement workflows. I hold certifications in Change Management, ITILv4, PRINCE2 and Knowledge Management and focus on building knowledge-sharing cultures and practical, business-aligned IT capabilities.

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Experience

Work history, roles, and key accomplishments

Current

Information Management Team Lead

Current

NCOC

Mar 2023 - Present (2 years 8 months)

Led Information & Data Management, drove company-wide adoption of SharePoint Online and Power Platform, and launched self-service access app that reduced ServiceDesk tickets by 20%; leading a data migration projected to save >100K USD by 2028.

SharePoint Online Power Platform Data Migration Governance Knowledge Management Stakeholder Management

IT Operations Manager

Ayacom

Nov 2022 - Mar 2023 (4 months)

Managed IT department of 65+ staff, streamlined ServiceDesk processes, led ERP migration to SharePoint+Teams and automated procurement saving 20% of warehouse time while strengthening AD security policies.

IT Operations Service Desk SharePoint Teams

Group IT Manager

Access and Coating Group

Sep 2021 - May 2022 (8 months)

Standardised corporate application package to achieve 100% software compliance, redesigned network infrastructure to enterprise standards, and improved document workflows enabling 20% more daily purchasing inquiries.

Office 365 Mikrotik IT Compliance Document Control

Advisor Application Support

Rio Tinto

Aug 2014 - Sep 2021 (7 years 1 month)

Performed IT management duties across multiple countries, reduced laptop incidents by 55% through asset policy changes, achieved 95% IT service satisfaction and implemented a disaster recovery plan enabling 72-hour recovery.

IT Support Asset Management Disaster Recovery

IT Analyst

Datacom

Apr 2013 - Apr 2014 (1 year)

Provided outsourced IT services for Colgate-Palmolive across multiple regions, contributed to 98.5% customer satisfaction and documented 47 Service Desk knowledge guides.

Service Desk Knowledge Base Outsourcing Incident Management

IT Specialist

Ernst & Young

Sep 2010 - Sep 2012 (2 years)

Provided L1/L2 support to 4,500 employees across CIS, processed ~100 tickets/day and contributed to a team resolution rate of 60% without escalations across AD, Exchange, MDM and telephony systems.

Active Directory MDM Service Desk Ticketing