Magda Khairy

I am a motivated customer support professional with a Bachelor of Science in Nursing and over two years' experience delivering technical support and AI-enhanced customer experiences. I combine clinical knowledge with strong communication skills to resolve issues and support clients effectively.

My professional background includes NICU nursing roles in Alexandria hospitals, where I provided critical newborn care, maintained detailed patient records, and mentored junior staff. I have rotated through ICU, ER, and surgical units, applying clinical expertise in fast-paced environments.

In remote customer experience roles, I delivered live chat and technical support across Gulf clients, trained new hires, and used AI tools to streamline processes and improve service. I collected user feedback and helped implement improvements to enhance customer interactions.

I seek opportunities where I can leverage both healthcare knowledge and customer support skills—whether in remote or on-site roles in customer support, interpretation, or health-related virtual assistance—bringing empathy, adaptability, and a solutions-focused approach.