Magana K

Engineered end-to-end data traceability for Sustainable Aviation Fuel feedstock achieving 100% biomass documentation compliance and led ISCC certification with zero non-conformities. Built a scalable mobile agent network enabling real-time reporting across dispersed rural communities.

Directed operational lifecycle for retail and insurance digital apps, translating market requirements into TRDs and backend logic flows to reduce system latency and ensured 100% adherence to data opt-in/out and telecom compliance. Served as primary liaison between engineering and sales to drive KPI-based improvements.

Led large-scale digital fundraising campaigns managing high-volume SMS data flows and financial reconciliation, and coordinated mobile operator and regulator engagement to ensure transparent funds disbursement and reporting.

Built the company's first national call center including IVR logic and hardware stack, designed decision flowcharts and troubleshooting scripts that standardized service delivery and reduced resolution times, and authored SOPs enabling acquisition integration into the Safaricom/M-PESA ecosystem.

Coordinated non-clinical support services and led IHMS rollout including clinical process mapping and staff training; redesigned vendor SLAs and implemented weekly quantitative reporting to enforce ISO 9001/22000/14001 standards.

Managed a team of 18 agents performing high-accuracy research with final blind-check validations to ensure data integrity for international clients.

Authored a corporate restructuring blueprint adopted by the Board and developed automated claims-evaluation frameworks that reduced manual processing time by identifying systemic bottlenecks.

Pursuing an MBA in Strategic Management; thesis in progress focusing on strategic operations and product development.

Completed a Bachelor of Science in International Business Administration with a focus on finance.