Madyna Gourdet

Manage resident-facing leasing and property support, including greeting residents, showing units, processing applications, and assisting with leasing documentation. Handle tenant screening, deposits/rent collection, maintenance requests, and key/parking assignments.

Supported apartment leasing as a resident-facing receptionist, including unit showings and processing prospective tenant applications. Conducted background/credit screening, prepared leasing paperwork, collected leasing payments, and coordinated maintenance requests and key/parking assignments.

Assisted physicians and nurses with patient examinations, procedures, and treatments, including preparing exam rooms and taking vital signs. Managed patient medical records in electronic health record systems and scheduled appointments.

Managed front desk operations and supervised staff to ensure smooth guest check-in/check-out. Created employee schedules and developed training programs to improve customer service and guest satisfaction.

Handled call-center health navigation and supported outpatient coding workflow. Performed insurance verification and claims verification/payment posting using ICD-10/CPT codes and supported appointment scheduling.

Provided CNA support for adult acute care and supported NICU care, including newborn care and diaper changes while assisting the RN. Also handled patient transport and appointment scheduling/data entry.

Completed an Associate in Science (AS) program for Certified Medical Assistant (CMA) with healthcare management coursework, including medical billing and coding.

Earned an associate's degree in Medical Billing and Coding through the online program.

Completed CNA (Certified) training at Alpha Health Institute.

Completed high school education and earned a high school diploma.