Madumali Fernando

Manage end-to-end provider credentialing and insurance contracting processes for Home Health and Hospice agencies. Research and identify appropriate insurance plans, IPAs, medical groups, and payer networks based on agency service areas and specialties.

Managed incoming patient referrals from hospitals and clinics. Reviewed referral documentation for completeness and accuracy and coordinated the collection of missing information.

Monitored and verified patient admission status for Home Health services to support accurate patient records and timely care coordination. Followed up with clinicians regarding missed patient visits to ensure timely scheduling and completion of required visits.

Administer quarterly and annual reviews for direct reports and establish clear, measurable goals, action plans, and follow-up procedures. Lead team members through effective communication, coaching, training, and development.

Communicated with US and Canadian doctors by phone and email to improve their online visibility. Worked with internal support teams to deliver client needs on time and support marketing processes.

Improved Name, Address, and Phone (NAP) consistency for clients by claiming and updating online business profiles. Maintained accurate client records with proactive attention to information updates.

Managed a team responsible for updating final revenue and cost details in the system. Handled operational finance processes including Order to Cash, Ready to Pay, and reconciliations.

Led the SAP team as an Assistant Manager and reported to the Country CFO. Maintained SAP KPIs assigned by the regional office and contributed to new assignments and key system changes.

Managed on-time container bookings with carriers, space reservations, and communication of Bill of Lading and vessel cut-off times. Coordinated with Container Freight Stations and documentation/client coordinators.

Managed export documentation processes for major international accounts, including Helly Hansen, Macy's merchandising, Adidas & Reebok, Tesco Stores, Haddad, Daxon, Hudson's Bay, Debenhams, JC Penney, Hema BV, Kellwood, Intersport, Liz Claiborne, Littlewoods & Shopdirect, Roytex, LRMD, Mango, and Woolworths.

Completed secondary education at Holy Family Convent.