Madonna Magcai

I am a motivated individual with over 7 years of experience in customer service and 3 years in data capturing. My career has been defined by my ability to perform fast and accurate data entry, coupled with strong organizational and prioritization skills. I am eager to take on new challenges and contribute effectively to a team that values precision and efficiency.

In my most recent role at Idol Consulting Firm, I excelled in extracting and validating data from cemetery records, ensuring accuracy and completeness in all reports submitted. My experience also includes managing a Queue Management System at the Municipality Customer Care Center, where I provided guidance to clients and ensured efficient service delivery. I have a proven track record of handling customer complaints and concerns, particularly during my tenure at DHL Express, where I managed tracking and tracing of shipments while maintaining high levels of customer satisfaction.