At Ciena Communications PVT LTD, I build and administer Gainsight Journey Orchestrator programs, Rules Engine automation, and Cockpit CTAs to help CSAs act on customer signals. I’m also leading a project to embed Power BI RMA and Engineer Dispatch KPI reports into Gainsight dashboards.
Previously, at Gainsight Software Private Limited, I supported enterprise customers through onboarding and day-to-day success with their Gainsight implementations, coordinated implementation projects, and ran customer training. I’ve also worked in talent service operations at Randstad Global Capability Center, tracking pipelines and maintaining accurate CRM records.
