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Madan Kumar K V

@madankumarkv

Product Specialist at Scandinavian Airlines (SAS), stabilizing airline payments and validating booking, settlement, refunds, and chargebacks.

India

Message

At Scandinavian Airlines (SAS), I supported payment orchestration stability across sales channels and resolved production incidents across reservation, ticketing, payment, and revenue accounting systems. I configured sales rules and validated booking, settlement, refunds, and chargebacks using SQL and backend data checks.

At Cigniti Technologies Limited, I led end-to-end testing of Airline NDC 17.2 and 21.3 APIs across shopping, booking, ticketing, and servicing. I directed regression and UAT cycles, managed defect dashboards, and led test engineers.

At Swiss Gulf Partners, I tested Emirates Airline IBE transactions, including fare and ticketing scenarios, Skywards loyalty flows, and payment security. I also performed API testing in Postman and coordinated delivery through Jira and Agile ceremonies.

My earlier work included testing Amadeus Altea Suite at IBS Software Services and implementing and testing Code Share and Interline Electronic Ticketing at ITC Infotech Ltd. I’ve worked across airline reservations, departure control, payments, NDC, and e-commerce validation.

Experience

Work history, roles, and key accomplishments

Product Specialist – Reservations & Payment Sales Revenue System

Scandinavian Airlines (SAS)

Apr 2023 - Apr 2026 (3 years)

Maintained system uptime 99% across sales channels by supporting payment orchestration stability and rapid configuration changes. Resolved 80% production incidents weekly across reservation, ticketing, payment, and revenue accounting systems with minimal business impact.

SQL API Testing Postman SoapUI Jira Agile Scrum Amadeus Payment Systems Bambora Adyen Amadeus Outpayce Regression Testing Integration Testing Database Testing UAT Release Readiness Configuration Management

Project Lead – NDC Testing

Cigniti Technologies Limited

Oct 2021 - Mar 2023 (1 year 5 months)

Resolved 90% API defects per sprint across NDC shopping, booking, and servicing flows. Led end-to-end testing of Airline NDC 17.2 and 21.3 APIs for shopping, booking, ticketing, and servicing against IATA standards.

NDC API Testing SoapUI XML JSON Jira Agile Regression Testing Smoke Testing UAT Test Strategy Test Case Repository Test Leadership

Senior Software Engineer – Emirates Airline IBE Testing

Swiss Gulf Partners

Oct 2018 - Sep 2020 (1 year 11 months)

Executed 99% test coverage for fare, tax, baggage, and seat-rule checks across Emirates IBE transactions. Validated 50+ airline bookings and ticketing scenarios weekly across search, booking, check-in, and ancillary workflows.

API Testing Postman JSON XML Jira Agile Cross Browser Testing Load Testing Payment Testing 3D Secure OTP Fraud Detection Merchant Acquiring Skywards Loyalty

Senior Test Analyst – Amadeus Altea Suite

IBS Software Services

Oct 2013 - Sep 2018 (4 years 11 months)

Validated 100+ DCS test cases per release across Reservations, Ticketing, check-in, baggage, boarding, and set-to-flown flows. Executed 99% regression coverage for seasonal fare and pricing releases, including domestic and international fare validation.

Amadeus Altea DCS Reservations Ticketing Check in Baggage Handling Boarding Management PNR Codeshare Interline ATPCO Fare Rules Pricing Regression Testing IROPS PSS Testing

Senior Consultant – Sales Catalog & Product Validation Testing

Capgemini

Jun 2010 - Sep 2013 (3 years 3 months)

Maintained uptime 100% for SOAP/XML test environments while validating catalog synchronization and pricing rules. Resolved 100% integration defects per sprint in WCF Test Client during Dell product validation cycles.

SOAP XML WCF Test Client Service Testing Catalog Sync Pricing Rules Integration Testing Defect Management

Associate IT Consultant – Altea DCS & IET

ITC Infotech Ltd

Apr 2007 - Mar 2010 (2 years 11 months)

Implemented and tested Code Share and Interline Electronic Ticketing (IET) for 50+ airlines on Amadeus Altea DCS. Performed DCS baggage, SSR, and EMD-A/EMD-S testing across cabin, hold, excess, and extra-weight scenarios.