Mackenzie Jacobson

Provides remote practice-management and administrative support to healthcare practices, including medical billing, claims follow-up, accounts receivable, and provider credentialing. Supports insurance verification, patient scheduling, and workflow improvement.

Supervised front-office patient care coordinators and collaborated with providers and clinical support staff to coordinate daily clinic operations. Resolved patient complaints, managed clinic deposits, and served as Patient Experience Specialist for a collaborative initiative with Press Ganey and Aetna Healthcare.

Progressed from office assistant to Director of Operations, overseeing operations for 8 providers and 7 office staff. Oversaw financial and claims analysis, provider credentialing, insurance verification, and authorizations alongside patient intake and scheduling.

Pursuing a Bachelor of Science in Business Administration with a focus on Human Resource Management. Expected graduation not yet completed.