Mack Acman
@mackacman
Client-focused credit and fraud specialist who boosts satisfaction, accuracy, and operational efficiency in fast-paced banking.
What I'm looking for
I’m a Credit Repair Specialist for Client Success with experience across retail banking, fraud prevention, and client advocacy in fast-paced environments. I developed transferable strengths in customer service excellence and financial transaction accuracy while helping clients move forward with confidence.
At Wells Fargo and other global banking teams, I applied strong analytical abilities and problem-solving to support customers and improve operational efficiency. I’m known for data entry efficiency, banking software proficiency, and a careful focus on credit analysis, account accuracy, and fraud prevention.
I’m now seeking to transition into a new field where my credit, service, and analytical toolkit can drive success and innovation. With a foundation in computer science and a practical mindset built through tier 3 support and customer service roles, I bring digital literacy, critical thinking, and leadership to every engagement.
Experience
Work history, roles, and key accomplishments
Virtual Assistant (VA)
Cover Desk
Apr 2016 - Feb 2018 (1 year 10 months)
Provided virtual assistant support for Home Insurance as an independent contractor, applying strong digital literacy and data entry efficiency to support client needs.
Education
Degrees, certifications, and relevant coursework
Siena College of San Jose Del Monte
Bachelor of Business Administration, Human Resource Development
2017 - 2019
Completed a Bachelor of Business Administration majoring in Human Resource Development at Siena College of San Jose Del Monte (2017–2019).
STI College Fairview
Bachelor of Science in Computer Science, Computer Science
2007 - 2009
Earned a Bachelor of Science in Computer Science at STI College Fairview (2007–2009).
Availability
Location
Authorized to work in
Job categories
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