Open to opportunities

Mack Acman

@mackacman

Client-focused credit and fraud specialist who boosts satisfaction, accuracy, and operational efficiency in fast-paced banking.

Philippines

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What I'm looking for

I’m looking to transition into a new field where I can use my credit analysis, fraud prevention, and client success strengths to drive measurable improvements—delivering accurate results, strong customer satisfaction, and efficient operations.

I’m a Credit Repair Specialist for Client Success with experience across retail banking, fraud prevention, and client advocacy in fast-paced environments. I developed transferable strengths in customer service excellence and financial transaction accuracy while helping clients move forward with confidence.

At Wells Fargo and other global banking teams, I applied strong analytical abilities and problem-solving to support customers and improve operational efficiency. I’m known for data entry efficiency, banking software proficiency, and a careful focus on credit analysis, account accuracy, and fraud prevention.

I’m now seeking to transition into a new field where my credit, service, and analytical toolkit can drive success and innovation. With a foundation in computer science and a practical mindset built through tier 3 support and customer service roles, I bring digital literacy, critical thinking, and leadership to every engagement.

Experience

Work history, roles, and key accomplishments

Virtual Assistant (VA)

Cover Desk

Apr 2016 - Feb 2018 (1 year 10 months)

Provided virtual assistant support for Home Insurance as an independent contractor, applying strong digital literacy and data entry efficiency to support client needs.

Data Entry Customer Service Excellence Problem Solving Critical Thinking