At Tista Science and Technology, I manage the IT problem lifecycle, investigate recurring or major incidents, and coordinate permanent fixes. I also maintain known-error records and keep leaders and stakeholders informed about progress.
At BTI Enterprise IT Environment, I coordinated responses to critical service disruptions and brought technical experts together to identify root causes and corrective actions. I also facilitated change advisory meetings and maintained the configuration management database.
Earlier, I led onboarding and training at Amazon and managed operational projects at Alliance Demo & Cleanup Solutions. My work has included risk assessment, coordinating teams, and keeping operations aligned with safety and service requirements.
