Lydia Manger
@lydiamanger
Product leader with a science background driving AI-enabled B2B SaaS growth and analytics adoption.
United StatesWhat I'm looking for
I am a scientist-turned-product leader with 4+ years in B2B SaaS and a Ph.D. in Analytical Chemistry, known for translating complex technical problems into clear customer value. I have earned three promotions in four years by defining strategy, driving execution, and aligning cross-functional teams.
At SugarCRM I led conversational AI, reporting and analytics initiatives, and time-aware pipeline analytics that drove rapid user adoption, a 10x increase in engagement on Sugar Discover, and a 19% YoY increase in average contract value through up-market expansion. I also improved product development processes to cut roadmap churn and boost on-time delivery by 24%.
I combine hands-on product execution—reducing sprint carry-over, QA failure rates, and release cycle times—with strong customer advocacy, running onboarding sessions and iterating GTM positioning. I focus on AI product management, product analytics, and customer-centric design to deliver measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Led conversational AI and analytics products, driving feature adoption and up-market expansion that increased average contract value 19% YoY and boosted Sugar Discover engagement 10x.
Improved engineering delivery and quality, cutting sprint carry-over 32%, halving release cycle time to 6 weeks, and reducing QA failures 20% through clearer acceptance criteria and process changes.
Delivered automated Premier-tier onboarding for 100 customers and authored documentation that protected $1.1M in ARR, recognized with a peer-nominated leadership award.
Authored documentation that deflected 18% of support cases, identified 40+ pre-release bugs, and grew Support site traffic 15% to accelerate product adoption.
Research Engineer
Convergent Science
Jan 2019 - Jan 2021 (2 years)
Owned UI improvements and coordinated monthly software releases, delivering 20+ usability enhancements and reducing average release delays from 3 days to 1 day.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin–Madison
Doctor of Philosophy, Analytical Chemistry
Completed a Ph.D. in Analytical Chemistry focused on advanced chemical analysis techniques and research methodologies.
Kalamazoo College
Bachelor of Arts, Chemistry
Grade: Magna Cum Laude
Graduated magna cum laude with a Bachelor of Arts in Chemistry, focusing on foundational chemistry coursework and laboratory experience.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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