At Washmen, I led the 0-to-1 design and launch of Quick Checkout, a unified ordering experience 3× faster than traditional flows and adopted by ~48% of users.
I also reconstructed an undocumented order-tracking system into explicit backend-driven states, prototyped it in Lovable, and worked with Engineering to connect live data and validate scenarios.
For Washmen’s AI-assisted intake solution, I designed human review and correction experiences and defined prompt instructions and rule-based validation checkpoints for turning customer requests into actionable facility configurations.
Before Washmen, I led product design at Pixel Tours across B2B SaaS, B2B2C, and B2C products. My work included redesigning JamLoop campaign tracking workflows, which improved efficiency by up to 85%.
