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Luiz Carvalho

@luizcarvalho

Software Developer at Cadmus Soluções em TI supporting Chubb Brazil applications and developing AI-assisted incident investigation and RAG workflows.

Brazil

Message

At Cadmus Soluções em TI, I support business-critical insurance applications for Chubb Brazil, investigating production incidents and helping maintain application availability and business continuity.

I diagnose application, database, and integration issues across .NET, Java, SQL Server, DB2, and REST APIs. I analyze logs and query data to identify causes, document findings, and communicate incident status through ServiceNow.

I also apply LLMs, Claude, and prompt engineering to technical investigations and documentation analysis, and develop AI-assisted automations, autonomous agents, and RAG workflows for incident investigation.

Previously, at Coris Brasil, I maintained and enhanced .NET/C# applications hosted in Azure App Service. I used Application Insights and Azure Monitor to investigate failures, and implemented fixes and features across applications and APIs.

Experience

Work history, roles, and key accomplishments

Current

Software Developer

Current

Cadmus Soluções em TI

Jul 2025 - Present (1 year 3 months)

Support business-critical insurance applications, investigating production incidents and maintaining application availability. Diagnose issues across SQL Server, DB2, .NET, Java, and REST APIs, and apply LLMs and automation for investigation.

SQL Server DB2 .NET Java REST APIs ServiceNow LLM Claude Prompt Engineering RAG Autonomous Agents Incident Management Root Cause Analysis

Software Developer

Coris Brasil

Sep 2023 - Jul 2025 (1 year 10 months)

Maintained and enhanced .NET/C# applications in Azure App Service, using Application Insights and Azure Monitor for troubleshooting. Implemented fixes and features using C#, JavaScript, PHP, jQuery, and SQL Server.

C#.NET Azure App Service Application Insights azure monitor SQL Server REST APIs Postman JavaScript PHP jQuery Git Scrum Agile

IT Intern

Coris Brasil

Sep 2022 - Sep 2023 (1 year)

Supported internal systems, SQL Server routines, and legacy applications. Contributed to troubleshooting, QA, and improvements using ASP Classic, PHP, JavaScript, jQuery, and Bootstrap.

SQL Server Classic ASP PHP JavaScript jQuery Bootstrap Troubleshooting QA

Bilingual Operations Assistant

Coris Brasil

Nov 2021 - Sep 2022 (10 months)

Coordinated time-sensitive travel-insurance assistance and communicated in English and Spanish with customers, healthcare providers, and international partners.

Travel Insurance Customer Service English Spanish Communication Skills Coordination

Education

Degrees, certifications, and relevant coursework

UNIPDS

Postgraduate Degree, Software Engineering with Applied AI

2026 -

Activities and societies: Coursework includes LLM fundamentals, Generative AI APIs, prompt engineering, MCP, autonomous agents, AI architecture, data processing and fine-tuning, AI security and governance.

Pursuing a postgraduate degree in Software Engineering with Applied AI, expected to complete in June 2027.