Looking for a job

Luis Figueroa

@luisfigueroa4

Psychology graduate with 3+ years of Trust & Safety experience, specializing in complex case reviews, policy enforcement, and risk assessment.

Guatemala

Message

What I'm looking for

Seeking a fully remote, full-time opportunity with an international company, where I can leverage my Trust & Safety and Psychology background. Interested in complex decision-making, policy operations, content integrity, and AI safety, with opportunities for professional growth, autonomy, and meaningful contributions.

I have a background in Clinical Psychology and over three years of experience in Trust & Safety operations, working across content moderation, specialized investigations, and appeals.

Throughout my career, I have developed strong skills in policy interpretation, risk assessment, contextual analysis, and complex decision-making. My experience includes reviewing sensitive cases, investigating potentially harmful content, evaluating enforcement decisions, and ensuring consistency and accuracy in policy application.

My psychology background gives me a deeper understanding of human behavior, intent, and context, which I bring into my professional approach to online safety and content integrity.

I am particularly interested in opportunities within Trust & Safety, Content Integrity, Policy Operations, Risk Operations, and AI Safety. I am also interested in exploring how human judgment and behavioral understanding can contribute to improving AI systems and digital platforms.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Analyst

Current

TELUS International

Feb 2023 - Present (3 years 9 months)

Worked across Content Moderation, Trust & Safety Investigations (TVE), and Appeals, reviewing sensitive content, investigating extremist-related cases, interpreting policies, and reassessing complex decisions. Focused on contextual analysis, risk assessment, accuracy, and consistent policy enforcement while meeting quality and productivity targets.

Zendesk Slack Confluence

Current

Clinical Psychologist

Current

CORIMENT Clinic

Apr 2022 - Present (4 years 7 months)

Provided clinical psychology services, conducting psychological assessments, developing individualized treatment plans, and applying evidence-based therapeutic approaches. Worked with clients to address emotional, behavioral, and cognitive challenges, strengthening skills in human behavior analysis, active listening, critical thinking, and empathetic decision-making.