Luis Emilio Calzado C

Monitored alarms for B2B services and created reports and incidents for customer network operations. Performed troubleshooting for level 1–2 faults to support reliable service delivery.

Administrated and configured network infrastructure, applying knowledge of network protocols, security, and automated processes. Built and managed Linux virtual servers and developed Python scripts to automate network device configurations, while developing skills in Docker, Kubernetes, and Git for scalable CI/CD.

Supervised B2B customer network operations by monitoring alarms related to transport problems and power failures across the ISP network. Managed KPI tracking and work planning, guided personnel, and created reports and incident records from initial to final procedures.

Performed L2/L3 troubleshooting for corporate data networking services and IP telephony and provisioned B2B internet services and data. Managed and configured network access on GPON and microwave platforms and supported configurations across Cisco, Huawei, Alcatel, and FortiGate.

Monitored and managed alarms impacting business-to-business (B2B) services and generated reports and incidents. Performed level 1–2 troubleshooting to resolve B2B faults and support service continuity.

Managed and monitored local NOC networks and telecommunications platforms, including alarm monitoring and incident/report creation. Provided first-level support for routers, radios, BTS, and servers to address operational issues.

Provided telephone assistance for residential internet, cable, and telephone services and guided online solutions. Performed physical verification of equipment and terminal wiring and created fault reports when needed.

Resolved issues across IT infrastructure components, updated system platforms, and created and implemented disaster recovery plans. Documented infrastructure management procedures, kept users informed on platform status, and produced performance reports as required.

Completed DevOps Fundamentals labs including automation and integrating data from SQL/MySQL into scripted workflows.

Completed a DevOps pre-requisite course with hands-on labs related to automation and infrastructure expansion.

Built a 12 Factor App backend to monitor and manage DHCP servers on network devices, supporting troubleshooting and early failure detection.

Completed the Certified Entry-Level Python Programmer course to build foundational Python programming skills.

Studied Electronic Engineering with a telecommunications mention, focusing on engineering preparation in telecommunications.

Completed an IT Infrastructure Specialist program covering troubleshooting of IT elements, platform maintenance, disaster recovery planning, and documentation of infrastructure procedures.