Luis Corrales
@luiscorrales
I lead technical customer teams, improving AWS operations, escalations, and customer outcomes.
Costa RicaWhat I'm looking for
At Amazon, I lead 12–15 technical specialists supporting high-volume transactional SaaS workflows, driving operational performance, customer experience, and scalable processes. I partner with Sales, Finance, and internal teams on account management, revenue-impacting scenarios, and complex customer escalations.
I've grown from supporting AWS Security cases and fraud prevention to managing billing adjustments, financial controls, process reviews, forecasting, and talent development. I use Salesforce, Gemba walks, Kaizen events, root cause analysis, and clear documentation to improve service quality, reduce risk, and help teams consistently meet business objectives.
Experience
Work history, roles, and key accomplishments
Led and developed a team of 12-15 technical specialists in a SaaS environment, driving operational metrics and customer satisfaction. Managed escalations, process improvements, and cross-functional alignment with Sales and Finance.
Education
Degrees, certifications, and relevant coursework
Universidad Latina
Bachelor's Degree, Accounting
Pursued a Bachelor's degree in Accounting at Universidad Latina.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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